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SHIPPING

All orders will be shipped from:

STIHL OUTFITTERS CANADA
c/o VIPER MARKETING GROUP INC.
9 Main St. South
Uxbridge, Ontario
L9P 1P7

Taxes will be shown separately when placing your order. All prices are in Canadian dollars.

International Shipping:

Small Packet International Surface (4 - 6 weeks delivery)

Small Packet International Air (2 - 4 weeks delivery)


RETURNS

If you are not satisfied with your online purchase, you may return your order for a refund within the first 30 days from ordering.

1) Please contact VIPER MARKETING GROUP INC. for all return inquiries. You will be given a Return Authorization number. Please include this information with your return shipment.

  • If you have the original invoice/packing slip that came with your item, please include with your return shipment.
  • STIHL OUTFITTERS is not responsible for incorrect mailing, return shipping fees or excess fees.

2) Mail Your Return

  • Please send all paperwork and your items to Viper Marketing Group Inc.:

VIPER MARKETING GROUP INC.
9 Main St. South
Uxbridge, Ontario
L9P1P7

  • Please ship the package with Canada Post and get tracking and insurance. Viper Marketing Group Inc. cannot replace packages lost during shipment if proof of tracking is not available.
 

How long does the process take?

  • We will do our best to process your return or exchange within 7-10 business days.


Shipping and Processing Details

Items will be returned to you in a similar fashion as they are received: ground orders will be returned via ground shipping and express orders via express shipping. To expedite an exchange, place your order over the phone with us at (866) MY-STIHL. 

We do our best to process returns and exchanges within 7-10 business days. 

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. For returns that do not have the original invoice, we will use the last known sale price for its value.